Deposits are non-refundable
Your $50 deposit is non-refundable in all cases. It secures your seat in a small-group course and covers the admin work of booking you in. If you decide not to attend, the deposit is not returned.
Rescheduling — more than 7 days before your course
If your plans change and there are more than 7 days to go before your course, you can reschedule to another available date at no charge. Your deposit moves with you to the new booking.
Cancelling within 7 days of your course
If you cancel within 7 days of your course start date — for any reason — your deposit is forfeited. At that point we can no longer resell your seat, so we are unable to make an exception.
No-shows
If you don't show up and don't contact us before the course starts, it's treated as a cancellation within 7 days: the deposit is forfeited.
Balance payments
Any course balance you have paid beyond the deposit is refundable if you cancel before the 7-day cut-off. Approved refunds are returned to the original payment method within 5 business days.
Group and business bookings
The same per-person rules apply to employer-sponsored and private group bookings. For changes affecting 6 or more people at once, contact us as early as possible and we'll work with you to find a fair solution.
If we cancel the course
In the rare event that we have to cancel a course — for example, due to instructor illness or an unsafe venue — you'll receive a full refund including your deposit, or a free transfer to the next available date, whichever you prefer.
How to reschedule
The fastest way is to message us on WhatsApp with your name and original course date. You can also call or email us. We aim to confirm changes within the same business day.
Ready to train?
Book online, WhatsApp us, or call +1 246 848 3374. We usually reply within the hour.